Igm247 Privacy Policy – Member Personal Data Protection

Igm247 ("we", "our platform") places the utmost importance on the privacy of every member who uses our services. This Privacy Policy transparently explains how we collect, use, process, store, and protect your personal information when you use the igm247 platform.

This policy applies to all users of the igm247 website, including unregistered visitors, registered members, and users of the igm247 mobile app. It should be read together with Terms and Conditions and other related policies.

Igm247 operates as the responsible data controller for all personal information collected through our platform. We comply with applicable data protection laws and apply privacy by design principles across all our operations.

Igm247 collects various types of personal information depending on how you interact with our platform. This information is organised into the following categories:

Information You Provide Directly:

• Full name as it appears on your official identification document
• Date of birth and gender
• Email address and mobile phone number
• Current residential address
• Bank account or digital wallet details for deposit and withdrawal purposes
• Identity verification documents (national ID, passport) during the KYC process
• Information you provide when contacting our support team

Automatically Collected Information:

• IP address and general geographic location data
• Browser type, operating system, and device information
• Pages visited, time spent, and navigation patterns within the platform
• Gaming activity history and financial transaction records within the account
• Cookie and similar tracking technology data

All information collected is used solely for the purposes stated in this Privacy Policy and will not be used beyond the defined scope without your consent.

Igm247 uses the personal information collected for a range of legitimate purposes to ensure the best user experience and secure platform operations:

• Account Management: Process registrations, verify identity and manage your member account.
• Transaction Processing: Process deposits, withdrawals and all financial transactions securely and promptly.
• KYC Verification: Meet regulatory compliance requirements including age and identity verification and anti-money laundering obligations.
• Customer Support: Provide technical assistance and resolve complaints or enquiries you submit.
• Platform Security: Detect and prevent fraud, identity theft, account abuse and other unlawful activities.
• Service Improvement: Analyse usage patterns to improve platform features, user interface and overall service quality.
• Marketing Communications: Send information about promotions, bonuses and special offers — only to members who have consented to receive such communications.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and provide appropriate support resources.

Igm247 only processes your personal data where a valid legal basis exists to do so. The bases we rely on are as follows:

• Contract Performance: Processing required to provide igm247 services to you as agreed in the Terms and Conditions.
• Legal Obligation: Processing required to fulfil our legal obligations, including KYC and AML requirements and reporting to regulatory authorities.
• Legitimate Interest: Processing required for igm247's legitimate interests such as platform security, fraud prevention and business analytics — provided these interests do not override your fundamental rights.
• Consent: For marketing communications and the use of non-essential cookies, we rely on your explicit consent, which may be withdrawn at any time.

Igm247 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, we may share your information in the following limited circumstances:

• Service Providers: Third parties that assist us in delivering our services, such as payment processors, game software providers, customer service platforms and analytics services — all bound by strict confidentiality agreements.
• Regulatory Authorities: When required by law, igm247 will disclose the necessary information to the relevant regulatory bodies, law enforcement agencies, or courts.
• Business Transfers: In the event of a merger, acquisition or sale of igm247 assets, member information may be transferred as part of that transaction, subject to appropriate notice being given to you.
• With Your Consent: In other situations requiring data sharing, we will obtain your explicit consent beforehand.

All third-party service providers we engage have undergone rigorous security assessments and are required to uphold data protection standards equivalent to those of igm247.

Igm247 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled as they are critical to website operation.
• Performance Cookies: Gather information on how visitors use our platform to help us improve performance and user experience.
• Functional Cookies: Save your preferences such as language, display settings and login information to deliver a more personalised experience.
• Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of our marketing campaigns — activated only with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain features on the igm247 platform.

Igm247 continually invests in the latest security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

While igm247 takes all reasonable precautions, no security system can be guaranteed 100% secure. In the event of any data breach affecting your rights, we will notify you within the timeframe required by applicable law.

As an igm247 member, you have the following rights regarding your personal data. igm247 is committed to respecting and facilitating the exercise of all these rights:

To exercise any of the above rights, please contact the igm247 privacy team via email at [email protected]. We will respond to your request within 30 business days.

Igm247 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration your account is active, plus any additional period required by regulatory obligations.
• Transaction Records: Retained for a minimum of 5 years from the transaction date to comply with anti-money laundering and financial record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship with the member ends.
• Communication Logs: Customer support conversation records are retained for 2 years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent or request deletion, whichever comes first.

When data is no longer needed, igm247 will securely delete or anonymize it using industry-recognized methods.

The igm247 platform may contain links to third-party websites or services in certain contexts, such as payment providers or gaming partners. This Privacy Policy applies solely to the igm247 platform and does not cover the privacy practices of any third party.

Igm247 is not responsible for the content, privacy policies, or security practices of third-party websites. We encourage you to read the privacy policy of every website you visit. External links appearing in the context of games or payments are provided for operational convenience and have passed our standard security review.

The igm247 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process any personal information from individuals under the age of 18.

Should we discover that we have collected personal information from an underage individual without proper age verification, we will take immediate steps to delete that information and close the relevant account.

If you believe that your child or any underage individual has registered an account at igm247, please contact us immediately at [email protected] so that we may take the appropriate action.

For any enquiries, concerns, or requests relating to this Privacy Policy or the processing of your personal data, the igm247 privacy team is here to assist you.

For more information about your rights and responsibilities, please also refer to the Terms and Conditions and Responsible Gaming us.